Guest Relations

Professional Objective:
To perform all aspects of the position with precision and excellence, from Call Management, Check-in and Checkout, and beyond…. The objective is to deliver a lasting positive guest impression leading to a great guest experience and high retention rate.  Each person within this department must oversee the Guest Relations area and maintain the Medi Spa/Spa boutique to ensure a beautiful presentation and profitability and to maximize and achieve department and individual revenue targets.

Position Activities and Responsibilities:
• Displays masterful knowledge of Medi Spa experiences and menu
• Able to maneuver through the software program quickly and effectively
• Accurately enters point-of-sale data 
• Efficient at making reservations, check-in and check-out
• Familiar and knowledgeable with Medi Spa boutique inventory
• Assists with merchandising and maintaining the Medi Spa boutique
• Assists with inventory management and other organizational tasks
• Promotes Medi Spa services gift cards, and memberships
• Provides gracious Medi Spa tours to visitors that lead to sales 
• Maintains a beautiful physical environment within the Guest Relations area 
• Great at phone management 
• Greets and checks guests in and out
• Facilitates effective workflow for the technical team
• Maintains a polished and professional image
• Assists other support team members when asked 
• Attends all in-house training and commits to outside continuing education
• Attends and participates in all general and team meetings
• Participates in all aspects of marketing/special events planning and execution
• Prepares promotion presentation and display
• Mentors/trains new team members to help them grow
• Professional guest communication 
• Maximize revenue generation for both treatments and retail
• Maintains a smile at all times
• Performs opening and closing duties
• Able to handle unsatisfied guests
• Monitors performance and achieves targets
• Asks for Facebook likes and testimonials
• Informs team members of cross-marketing opportunities
• Treats all team members professionally

Desired Qualifications:
• Experience in front-line guest service (Hospitality and Retail highly desired)
• High school diploma or college 
• Computer skills and aptitude for mastering Medi Spa Software
• Good selling abilities
• Flexible schedule
• Professional image with a gracious, warm, and genuine personality 
• Skincare knowledge and understanding of the Medi Spa menu
• Good organizational skills and follow-through
• Able to multi-task and improvise on the spur of the  moment   

Behavioral Characteristics:
• Strong guest service orientation 
• Cheerful, upbeat personality 
• Enjoys team environment and interaction with co-workers 
• Excellent communication skills 
• Flexible and cooperative 
• High personal standards, good self-esteem 
• High energy, able to work in a fast-paced environment 
• Good sense of time management 
• Good sense of humor 
• Self-motivated, driven, and passionate about Medi Spa 
• Seeks out knowledge and enjoys learning, strives for professional growth